Home Choice: Sales Associates

Job Position: Sales Associate

Location(s): Rustenburg, Pretoria, Tembisa, Mamelodi, Promenade, and Wynberg

Closing Date: Not Specified

Company: Home Choice

Industry: Retail

Home Choice is a major homeware shop in South Africa. For over 35 years, we’ve helped our customers create beautiful homes they enjoy by offering an inventive choice of high-quality products at reasonable prices.

Job Description

The ideal applicant for this position will be in charge of converting consumers who visit the showroom into sales through tangible product demonstrations, fulfilling sales targets, and facilitating order processing, paperwork gathering, and administration.

To be able to market the features and benefits of each product and category, you will need to determine our client’s urgent needs and have clear direction on product pricing and offers as linked with the catalog. You will also resolve customer queries and collect consumer payments, refunds, and credits.

Duties and Responsibilities

Manage the customer journey account opening and order processing

Ensure that customers are greeted upon arrival. Ascertain her immediate demand

Ensure products are visually shown as in the catalog NTF clients are to be encouraged/incentivized to open an account
Ensure product price is correct and ascertain customers’ ATB
Provide customer assistance with installment payments, query resolution, order processing, and goods returned

Ensure that customer service and support service level agreements are in place and met
As an ambassador, ensure a professional, polite, and efficient service is provided
Ensure that clients are assisted at self-service kiosks.

Help with everyday administration tasks related to customer support, vetting, order, and query resolution.
When marketing and raising showroom awareness, make sure you fulfill business objectives while keeping a high level of customer pleasure.

Apply for ASSUPOL CALL CENTRE AGENTS

Product knowledge and pricing management

Make sure you’re up to date on the catalog and HomeChoice Products for your product category.
Ensure that you understand product features and benefits, including Electronics, and that you can sell with confidence.

Ensure that you are providing enough up-to-date training for the items offered, as well as being completely knowledgeable on insurance, legalities, and so on.
Make sure you are aware of any competition products and know how to upsell.
Ensure that pricing and offers are consistent with the catalog, and that price changes/deals are implemented as needed.

Visual Merchandising & Housekeeping
Ensure that products are visually merchandised in line with VM policy.
Ensure that housekeeping standards are observed to be in accordance with policy.

Meet operational efficiency Consistently meet or exceed productivity, adherence, turnaround time, and quality targets and standards.
Ensure that any pending duties are always up to date.
Adhere to any service level agreements.

Constantly and proactively convey ways to increase efficiencies in our performance, procedures, and systems.
Ensure compliance standards and legislative requirements are followed and agreed-upon quality benchmarks are fulfilled.
Always ensure that the correct information is relayed to customers.

Acquire and accurately capture all necessary information.
Ensure that current catalogs and order forms are consistently in stock and displayed accordingly.
Ensure that you are 100% versed in daily operations with regard to click & collect procedure.

Ensure a professional, polite, and efficient service is provided by acting as an ambassadress.

Provide an exceptional customer experience

Assume responsibility by ensuring that advice is always offered in the best interests of the customer.

Handle objections correctly to obtain positive results while retaining customer happiness.
Continuously work to improve the customer experience and service delivery.

Adhere to quality standards

Always ensure that the proper information is given to clients.
Obtain and accurately capture all relevant information.
Ensure that all administrative and reporting tasks are completed on time and in compliance with applicable protocols and procedures.

Comply with all rules, processes, and company standards and regulations.
Ensure that your look is consistent with staff policy and that you are wearing staff uniforms and name badges provided by HomeChoice.

Housekeeping

Dusting of displays
Wiping of CS and Customer touch point areas (Covid hourly)
Mopping of floors

Sweeping of floor
Vacuuming of floor
New Business activatons

Influence the public to increase feet into your store. Engage the public on product and campaigns
Goods return and administration.
Manage Customer returns administration and stock returns to WFS /GR book audits.

Apply for SHOPRITE ADMIN ASSISTANT

WFS Feedback

Process GR – Refunds / Credit Customer”

Completion of the assessment process
Ensure that assessments are documented on the customer’s account
Ensure that assessments are posted and collected on time”

Stock control stock orders, taking into account limits such as storage space and stock on hand
Assembly of delivered goods for the Showroom floor
Keeping the stockroom up to business standards

Replacement of Spares for Breakages
Ensure that all Visual Display Stock has been scanned in and that all paperwork has been signed and filed.
Ensure weekly floor check and stock take on Click & Collect items.

Feedback to Admin Manager and any inconsistencies notified
Monthly Click and Collect figures given to HCDC Inventory Manager
Daily duties as per Stockroom roster adhered to

Ensure all PODs are captured and Click Collect parcels aged stickers are completed, and pasted on Click and Collect parcels.
Ensure all Click and Collect parcels are scanned same day as delivery
Ensure delivery note of Click and Collect is passed onto Showroom Salvage staff to contact customers for collection daily

Ensure that all GRs are accounted for and forwarded to HCDC on a daily basis.
Ensure that all stock communication is emailed to HCDC and Showroom Management.
Ensure that security is present when deliveries are made.

Ensure that security around opening and closing protocols, as well as security in general, are continuously communicated to workers, run monthly emergency procedures to ensure that staff is prepared to deal with any security difficulties.