Apply for ACSA Passenger Information Agent
Job Position: Passenger Information Agent
Location: KwaZulu-Natal, South Africa
Closing Date: 07 January 2026
Job Description
The successful candidate for King Shaka International Airport will be reporting to the Supervisor Passenger Services, and will be responsible but not limited to the following:
- Proactively identifying, resolving, and escalating customer’s needs as and when required.
- Announcing flight information
- Provide support to relevant stakeholder to ensure achievement of objectives.
- Participate in customer care projects and initiatives as and when required.
- Build, support and maintain healthy diverse internal and external relationships to ensure the achievement of organisational goals.
- Capture information for trending purposes.
- Identify and escalate any system related errors.
- Escalate repeated Operational non-compliance team performance meets required standards
Requirements
- National Senior Certificate (Grade 12 – NQF level 4) is essential.
- 1-3 years operational experience within a business is recommended.
Skills And Compitencies
- Basic MS Office
- Achiever
- Diplomatic
- Conflict Management
- Planning and Organising
- Problem solving
- Communication
- Action orientated
- Knowledge of Airport Operations
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