CIPC: Call Centre Agents

Apply for Cipc call centre agents x9

Job Position: Call Centre Agent X 9

Location: Pretoria

Closing Date: 24 January 2025

Employment type: Fixed Term Contract – 5 Years

Job Purpose

Handle customer calls in accordance with Call Centre specifications in order to inform, help, and advise customers about all CIPC products, services, related processes, and procedures.

Key performance areas   

• To receive and respond efficiently and effectively to inbound Customer calls;
• To assist, advise and inform Customers regarding all CIPC products, services and related processes and procedures                      
• To determine and resolve Customer service requests and queries on preferably first call resolution;
• To accurately capture all calls received as prescribed and provide Customer feedback
• To contribute to improvement of organizational performance standards
• Background verification, including criminal record and citizenship checks, it is the applicants’ responsibility to have their foreign qualifications evaluated by the South African Qualifications Authority (SAQA).

Requirements

• Required Minimum education/training
• A three (3)-year Diploma/ National Diploma/B Degree/Advanced Diploma in Call or Contact Centre Management
• OR  A three (3)-year Diploma/ National Diploma/B Degree/Advanced Diploma in Communications / Marketing management or Business management
• A Call Centre certificate will be an added advantage
• Required Minimum work experience
• 1-2 years’ Call Centre experience

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