Apply for FlySafair Customer Service Agent
Job Position: Customer Service Agent
Location: JHB Lanseria
Closing Date: 13 June 2025
Reference No: Customer service agent – Lanseria
Job Type: Permanent
Safair Operations, operating as FlySafair, has a vacancy for a Customer Service Agent at our Lanseria Airport. The successful applicant will report to the Manager: Base Airport.
Responsibilities And Duties
- Assist passengers with ticket sales, bookings and flight changes including explaining rules, terms and conditions, regulations and procedures as and when required.
- Assist customers when there are flight disruptions and/or cancellations.
- Handle and safeguard of confidential information.
- Address any complaints in a professional and timeous manner.
- Escalate any problematic issues to the Supervisor on duty.
- Provide professional Customer service at all times.
Requirements
- Grade 12 or equivalent
- Airport and ticket sales experience.
- Able and willing to work on weekends, public holidays, flexible hours, and shifts, as and when required.
- Good knowledge and understanding of a computer and Microsoft Office (Word, Excel and Outlook).
- Excellent understanding of delivering great customer service.
- Excellent written and verbal command of the English language including proper phone etiquette.
- Conflict resolution skills.
Skills And Competencies
- Punctual.
- High degree of patience and assertiveness.
- Trustworthy, professional and reliable, including dealing with confidential information.
- Immaculate timekeeping
- The ability to work well under pressure
- Practice good time management
- Customer focused and service orientated.
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