Apply for Fidelity Control Room Operator
Job Position: Control Room Operator
Location: Midrand
Closing Date: 01 July 2025
Job Type: Permanent
Job Purpose
The aim of a Monitoring Centre Associate I is to handle incoming signals and the monitoring of all Response and Patrol resources.
Requirements
- Grade 12 (Matric)
- Grade C PSIRA Registered
Duties And Responsibilities
- Administration
- Monitor and action emergency and non-emergency signals
- Phoning of the Premises/ Clients/ Key holders
- Recording all relevant information into the activations by means of computer
- Record and report all incidents and accidents to the senior on duty
- Ensure all relevant administrative work and handled signals are completed
- Monitoring and action of vehicle violations
- Updating of timesheets
- COMPUTERS AND EQUIPMENT MANAGEMENT
- Report any faults to the appropriate authority on duty
- Not abuse the use of company telephones for private telephone calls
- Effective use and compliance of safety and zero harm standards
- TIDINESS OF THE MONITORING CENTRE
• Responsible for a clean and tidy workstation
CLIENT LIAISON
• Telephonic assistance with any problems or complaints
• Updating of client information i.e. holiday instructions/other client information to be given to Monitoring Associate IV/V
• Reporting of any faulty alarm systems through the appropriate channel(s)
• Sales leads to be recorded and reported through the appropriate channel(s)
GENERAL
• Have sound knowledge about all facets pertaining to your position
• Attend all required meetings and training sessions
• Not abuse company telephone for private calls
STANDARD OPERATING PROCEDURES
• Standing Operating Procedures must be upheld
• Meeting and keeping on agreed upon service level and performance targets
• High standard of service must be upheld
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