Volvo: Service Advisor

Apply for Volvo Service Advisor

Job Position: Service Advisor

Location: White River, ZA

Closing Date: 17 October 2025

Position Type:  Professional

Job Purpose

Purpose of the role is to ensure the effective sales performance of the area allocated within the region; ensuring performance targets for the Volvo brand are met in line with the strategic objectives of the Branch.

Duties And Responsibilities

  • Customer satisfaction and complain handling.
  • Planning the workshop utilisation capacity.
  • Calculation & preparation for retail invoicing, internal invoicing and claim handling.
  • To open and process job cards for repairs, maintenance and service.
  • To Transfer all relevant information from job card to computer system accurately.
  • To close job cards and monitor work in progress.
  • To be the liaison person between the customer and Volvo.
  • To assist Technicians with VST’s & RST’s.To assist with the Workshop administration duties.
  • To check and maintain maintenance parts store.To assist with Health & Safety requirements of the branch.
  • To conduct regular checks on Company vehicles as per the company policy.

Requirements

  • Matric / N4.
  • Administration Diploma (an advantage).
  • 2 year minimum strong administration in a workshop environment.

Skills And Competencies

  • Planning & organization.
  • Product knowledge.
  • Technical knowledge.
  • Good verbal and written communication skills.
  • Ability to plan and organise.
  • Good customer service skills.
  • Accuracy and attention to detail.
  • Ability to work under pressure.
  • Good Time management.

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