Tracker: Installation Support Administrator 

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Tracker Installation Support Administrator 

Apply for Tracker Installation Support Administrator 

Job Position: Installation Support Administrator 

Location: Pretoria

Closing Date: 25 March 2026

Listing reference: track_001629

Job Type: Permanent

Job Summary

Tracker requires the services of an agent. Installation Support in their Installation Logistics – Scheduling division, based in Pretoria. The candidates will be needed to uphold Customer Service Standards, resolve customer inquiries, and work in a high-pressure atmosphere. We are looking for conscientious and hardworking individuals to join our highly driven team.

Duties And Responsibilities

  • · Marketing of Tracker to both existing and prospective clients.
  • · Establishing, building and maintaining relationships with our various partners.
  • · Contract administration, feedback and daily statistical reporting.
  • · Ensure that Customer Service standards are maintained in a highly pressurized environment.
  • · Provide service within the region as well as other departments/regions/staff within Tracker.
  • · Meet/exceed targets.
  • · Data capturing.
  • · Follow up on queries.
  • · Working on the NR Scheduling VAX – Distributing scheduling related requests received on the VAX, to the relevant regional Agents / departments.
  • · Provide feedback on Scheduling related requests received on the NR Scheduling VAX.
  • · Send Follow up requests to Agents on requests received on the NR Scheduling VAX.
  • · Scheduling fitments of Tracker units.
  • · Scheduling of Technical Service Requests.
  • · Rescheduling of appointments.
  • · Liaising with technicians regarding appointments.
  • · Checking/Maintaining high Quality of schedules.
  • · Monitoring effective utilization of Tracker technicians.
  • · Managing the closing and opening of technicians / slots. (Leave / vehicle Service / Projects)
  • · Manually allocate unallocated Tasks.
  • · Outsourcing of work to Fitment centres (Allocating / Assigning Tasks to Fitment Centres)
  • · Maintain local and regional Scheduling Relationships.
  • · Occasionally assist with walk-in-clients, scheduling related and non-scheduling related.
  • · Management of potential cancellations.
  • · Taking ownership of all queries received, telephonically or face-to-face and assisting the client within our SLA’s.

Requirements

  • Matric with at least 1 year of contact center experience.
  • Being bilingual (English and Afrikaans) is advantageous.
  • Computer literacy.
  • Excellent typing and data capture skills.
  • Strong communication abilities, especially great phone manner.
  • Analytical talents.
  • Ability to operate under pressure.
  • Have confidence that all calls are voice recorded.
  • Demonstrates strong time management skills and adheres to strict deadlines.
  • High self-discipline.
  • Work autonomously.

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