Company: Experian
Location: Sandton, Pretoria
Job Type: Learnership
Closing date: Not Specified
Job Description
Handle all client inquiries, including email and web-based inquiries and complaints about specific items. Follows up with clients on inquiries. Monitors the division’s administrative operations, such as new member enrollments, as well as any modifications in service and product offerings. Updating systems and communication.
To give consumers with individualized credit reports. Monitors, investigates, and resolves consumer issues about personal credit reports.
Qualifications
- Certificate in Customer Service
- (Grade 12/NQF Level 4).
- Contact Center Experience.
- Customer Service experience and track record.
What will you be doing?
- Customer Service
- Logging
- Investigations
- Closure
- My Credit Check.
What you should bring to the Party
- Initiative and Responsibility.
- People management
- Execution
- Analysis and judgment.
- Innovation.
- Effective communication.
- Effective Teamwork
- Target-driven
- Customer Focus
- Accountancy
- Experience with the ticket logging/tracking system.
- Advanced Microsoft Office (Word, Excel, PowerPoint)