Apply for Miway Client Services Agent
Job Position: Client Services Agent
Location: Midrand, Gauteng, ZA
Closing Date: 13 January 2026
Duties And Responsibilities
- Responsible for inbound/outbound telephonic communication with client base.
- Ensures the quality of service exceeds customer expectations and establishes constructive relationships with client base.
- Utilises IT system accurately and ensures that all queries are answered effectively.
- Refers calls to appropriate departments only if unable to solve query appropriately.
- Provides accurate product information to clients in line with standards and protocols.
Requirements
- Grade 12/Standard 10/NQF 4
- Minimum 12 months Call Centre and administrative experience
- Minimum 12 months in the STI environment and client services experience
- RE5 will be an added advantage
- Computer literacy
Skills And Competencies
- Quality orientated and organized
- Self-disciplined and Self-motivated
- Analytical and desire to excel.
- Active listening skills
- Problem-solving skills and solution-oriented
- Excellent administrative skills
- Good communication skills (verbal and written)
- Able to work flexible hours
- Customer focused.
- Results and Target driven
- Teamwork and Professionalism
- Flexibility
- Ability to multi-task and cope with pressure
- Excellent attendance record
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