Retail Security Supervisor – Vaal

Company: Fidelity Services Group
Location: Vanderbijlpark, Gauteng
Job Type: Permanent
Closing date: 24 July 2026

Requirements

  • Matric Certificate/Grade 12.
  • Grade B Psira registration and accreditation.
  • A minimum of 5-8 years of experience in security operations is required, with previous shift management experience being beneficial.
  • Must have retail experience.
  • A highly analytical individual with exceptional problem-solving abilities.
  • Ability to manage and reprimand employees.
  • Computer literate, with skills in Microsoft Word and Excel.
  • Excellent operational planning, leadership, and organizational skills.
  • Interpersonal communication and client liaison skills are needed.
  • Must be capable of working under pressure and for lengthy periods of time as needed.
  • Willing to work flexible hours.
  • Own reliable transportation.
  • There is no prior criminal history.
  • Should live in the Vaal region or be ready to relocate at their own expense.

Core Competence and skills

  • Business acumen.
  • Vision and Influence
  • Analytical and critical thinking capabilities
  • Goal setting
  • Driving and Managing Change
  • Driving for results
  • Communicating directions
  • Development of Others
  • Self-development
  • Communication skills
  • Customer focus.
  • Teamwork

Other personality characteristics

  • Ability to work under pressure and fulfill deadlines.
  • Proactive and inventive.
  • Punctual
  • Attention to detail.
  • Quality oriented.
  • Assertive
  • Disciplined
  • Accuracy and very systematic work procedures

Job Specification

  • Maintaining positive relationships between Fidelity Security Services Group and the client about security services provided.
  • Constantly reviewing service levels and offering recommendations to clients on how to enhance services.
  • Ensuring continual evaluation of the Client’s premises, restricting unsafe access to the greatest extent feasible, and erecting numerous barriers to potential offenders.
  • Ensure that all Security Officers on-site satisfy the Client’s contractual standards.
  • General administration and monitoring of security personnel, as well as timely resolution of all their inquiries.
  • Submitting necessary monthly reports to the client and management as needed.