Company: NBC Holdings
Location: Johannesburg, Gauteng
Job Type: Permanent
Closing Date: 25 September 2026
Job Description
The Call Center Agent will be in charge of answering all inbound calls. Log all BPM calls. Evaluate claim papers for legitimacy. Investigate claim paperwork and collect data from members, employers, and others. Assist with claim-related concerns and secure their settlement.
Experience and qualifications:
- 1–3 years of experience in the employee benefits industry.
- To correctly assess claims data, you must have an understanding of the claims processing system as well as solid administrative abilities.
- Excellent communication abilities.
- Knowledge of applicable rules and regulations regulating employee benefits.
- Minimum requirement for a high school diploma. courses in insurance (CISR or CEBS).
Duties and responsibilities:
- Call center personnel answer calls, settle inquiries, and ensure client satisfaction.
- Problem-solving and technological proficiency.
- Strategies for managing workload and lowering client wait times.
- Clear, compassionate, and aggressive communication is essential for efficiently managing consumer issues.
- Ability to navigate difficult situations and provide practical answers quickly.
- Excellent communication abilities.
Skills and Behavioral Attributes:
- Excellent written and verbal communication abilities.
- Strong problem-solving talents are required to efficiently meet complicated customer demands.
- Ability to work independently and collaboratively while exhibiting flexibility and adaptation.
- Proficiency with essential software (MS Office Suite) and tools for employee benefits consulting.