Company: Fidelity Services Group
Location: Midrand, Gauteng
Job Type: Contract
Closing Date: 31 August 2026
Job Description
To deliver exceptional service to internal and external customers across all channels and media. Phone lists are used on a regular basis, either outbound from landlines or on dialers, to meet legitimate sales or appointment objectives with potential clients. Appointments may be reconnections, new, upgrades, link-ups, or relocations.
Qualifications & Experience:
- Matric.
- Post-Matric qualification is preferable.
- A minimum of one year of customer service experience.
- A minimum of one year’s cold calling experience in a sales call center.
- At least one year of administrative experience in a client-focused setting.
- Computer literacy in Microsoft Outlook, Excel, Word, and PowerPoint.
Behavioral Competencies:
- Customer focus.
- Drive and generate urgency for potential clients.
- Being ethical.
- Passion for selling.
- Excellent follow-up and task-management abilities.
- Negotiation skills.
- Drive for results.
- Action oriented.
- Active listening.
- Pay attention to detail.
Main roles and responsibilities:
- Making outbound calls on lists in order to gain sales or sales meetings, or working on Dialer lists for 90% of the workday.
- Answering inbound calls and assisting clients with particular inquiries.
- Transferring calls to other departments as required.
- Handling and addressing consumer concerns, or escalating calls if applicable.
- Verifying listener information.
- Passing the appropriate QA results, if applicable.
- Achieving the company strike rate, call volume, and daily objectives for sales, appointments, or technical calls scheduled.
- Working together and aiding colleagues with day-to-day contact center operational challenges.