Company: Motus Corporation
Location: Johannesburg, Gauteng
Job Type: Permanent
Closing Date: 10 September 2026
Job Description
We are looking for enthusiastic call center agents to join our Head Office team. This person is responsible for providing great customer service and assistance via a variety of communication methods. You will be critical to ensuring the seamless running of our contact center and maintaining high customer satisfaction levels.
Requirements
- Proven expertise in customer service or contact center roles is required.
- Excellent verbal communication abilities, as well as a warm and professional phone demeanor.
- Excellent problem-solving skills and a proactive attitude to client service.
- Basic computer literacy and experience with contact center software or CRM solutions.
- Ability to work flexible hours, including nights and weekends as needed.
Key Responsibilities
- Handle inbound and outbound calls with professionalism and enthusiasm.
- Address customer inquiries, complaints, and requests efficiently and effectively.
- Utilize the company’s systems to log calls and track customer interactions accurately.
- Provide product and service information to customers clearly and concisely.
- Collaborate with team members and management to improve call-center processes.
- Assist in training new staff on call handling best practices and company standards.
- Identify and escalate customer issues that require further assistance or resolution.
- Achieve individual and team performance targets, ensuring quality service delivery.