Company: Tracker Connect
Listing reference: track_001769
Location: Gauteng
Job Type: Contract
Closing Date: 11 November 2026
Job Desription
Tracker Connect is presenting a unique development program aimed at young people in South Africa who are currently unemployed but have a keen interest in customer services. Participants will be deployed into our Customer Experience Centers and 24-Hour Critical Services Control Centres, where they will gain experience in the work environment, as well as learn customer engagement and communication skills, among other things. This development program will assist the participants acquire the necessary skills, information, and work experience for better employability in the future.
Requirements
- Grade 12 / Matric qualification (Minimum Level 4 English and Mathematics/Mathematical Literacy).
- Must be a citizen of South Africa, holding a valid SA ID.
- Age range 18 to 35 years old without any Criminal record.
- Must be unemployed at the moment.
- Cannot be a student and must not have previous work experience.
- Should have basic computer skills.
Skills and Competencies
- Passion for providing customer service.
- Professionalism and positivity.
- Good communication and interpersonal skills.
- Customer-centered approach.
- Attention to detail.
- Ability to learn.
- Flexibility and resilience.
- Problem solving skills.
- Team working skills.
- Ability to function in a multi-skilled and fast paced environment.
What You”ll Learn
- Effective first contact and one-stop customer resolution.
- Collection and updating of customer data.
- Providing superior customer service.
- Dealing with customer enquiries and email communication.
- Learning about products, services, and systems of Tracker.
- Upselling and cross-selling of relevant products and services.
- Knowledge of invoices, adjustments, advance payments, credit notes, and payment allocations.
- Data integrity.
- Contracting and scheduling.
- Problem-solving and customer relationship management skills.