AVI Contact Centre Agent

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Job Position: Contact Centre Agent

Location: Kempton Park, Gauteng

Closing Date: 19 July 2026

Job Type: Permanent

Job Description

AVI Field Marketing is AVI’s shared services business segment. Field Marketing focuses on sales and merchandising for the drinks, snacks, and cosmetics business divisions to give better focus and improve store execution. Field Marketing has its own National Call Center to assist the Field Marketing staff.

An interesting opportunity has arisen for a permanent Contact Centre Agent to work at the National Call Centre in Isando. The selected candidate will be in charge of receiving incoming calls from consumers, taking orders, inquiries, and questions, handling complaints, troubleshooting difficulties, and providing information.

Line Manager: Call Center Team Leader

Key Performance Areas

• Customer and sales management.
• Administration and control.
• Order management.
• Before capturing an order, ensure that any issues are resolved with a sales person or the customer.
• Ensure the minimum order value and quantity are adhered to.
• Ensure that all customer and order concerns are properly addressed and communicated.
• Ensure that all orders are accurately routed and that any special requests for delivery or pickup are handled in accordance with depot procedures.
• Send a list of credit held orders to the accounts receivable department prior to the delivery run, and notify the buyer when an account is on hold.
• Establish and maintain relationships inside depots to guarantee that service needs are addressed.

Requirements

• A Matric / Grade 12 qualification is required.
• Call center certification is advantageous.
• A minimum of two (2) years of contact center experience (inbound and outbound) is required.

Additional requirements:

• FMCG industry expertise will be beneficial.
• Computer literate with MS Office.
• Knowledge of SAP will be beneficial.

Apply for AVI Contact Centre Agent