Company: FlySafair
Location: Johannesburg, South Africa
Job Type: Learnership
Closing Date: 12 Jun 2026
Job description
FlySafair is hiring Call Centre Agents who appreciate assisting others and providing exceptional customer service in a fast-paced setting. Successful applicants will answer passengers’ questions, handle issues like airline delays and cancellations, and walk clients through different travel stages to provide a seamless and happy experience.
Requirements
- Grade 12 or equivalent (essential).
- 1 to 2 years of call center experience required.
- Travel or related qualifications (advantageous).
- Excellent communication skills in English (speaking, reading, and writing).
- Solid computer literacy.
- Excellent phone manners.
- No criminal or credit history.
- Able to work weekends, public holidays, and flexible hours as needed.
- Own transportation would be advantageous.
Personal Attributes
- Punctual.
- Excellent understanding or expertise providing excellent customer service to customers.
- High levels of patience and assertiveness;
- Conflict resolution abilities.
- Immaculate timekeeping.
- Trustworthy, professional, and dependable, even handling private information.
- The capacity to operate effectively under pressure.
- Practice strong time management and a willingness to work beyond conventional office hours.
- Maintains attention in order to handle objections.
Responsibilities
- Receive calls from customers and travelers.
- Deal with issues such as delays and cancellations.
- Explain processes to consumers and support them as needed.
- labor in a team and for longer than usual hours (shift labor).
- Deal with private information.
- Communicate with consumers orally and in writing.