Company: Defy Appliances
Location: Midrand, Gauteng
Job Type: Permanent
Division: AfterSales
Minimum experience: Associate
Company primary industry: Manufacturing
Job functional area: Customer Service
Closing date: 18 JUNE 2026
Requirements
- Matric
- 1 year of call center experience.
- Good communication skills.
- Must be proficient in English.
Key Responsibilities
- Communicating with consumers and retailers via the phone or in writing
- Solving customer education calls by offering technical product expertise through ‘first-line support’
- Ensure service objectives are fulfilled – KPIs
- Daily Sirius system management and Amazon. Telephone system
- Ensuring a customer satisfaction rate that meets business criteria
- Report on all outstanding calls
- Attending and resolving client problems via Service Manager, online, and retail outlets