Apply for Fidelity Contact Centre Sales Agent
Job Position: Contact Centre Sales Agent
Location: Midrand, Gauteng
Closing Date: 31 October 2024
Job Type: Permanent
Main Job Purpose
- To collect, capture, analyze, and process all relocation cancellation requests, with a primary focus on maximizing customer retention.
- Appointments with customers who have relocated or need to reconnect.
- Managing Diaries for Sales Consultants Scheduling system removal Ensure that credits and reimbursements are processed on a daily basis.
- To guarantee that all BOC is processed if necessary on a daily basis.
- To guarantee all administrative tasks are completed on a daily basis.
- The overarching goal is to avoid delays in scheduling and communicating appointments with consultants and customers.
Requirements
- Grade 12 or equivalent
- Knowledge of customer service principles and practices
- Telephonic Sales Support
- Knowledge of administrative procedures
- Knowledge of security industry beneficial
- Fully bilingual
Skills And Competencies
- Computer-literate (MS Office, Listener, Outlook, Internet)
- Customer centered
- Result-oriented and capable of meeting objectives.
- Excellent communication abilities (verbal and written).
- Manage conflict and problem-solving skills.
- Interpersonal skills
- Listening skills
- Initiative Adaptability Strong stress tolerance, self-motivation, and a passion for service excellence.
- Ability to multitask.
- Able to work accurately and efficiently with attention to detail.
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