Company: Fidelity Services Group
Job Position: Operation Manager
Location: Pretoria, Gauteng
Job Type: Permanent
Closing date: 31 July 2026
Job Description
The above post is open in our Hermanstad branch. The primary goal of this role is to guarantee that Cash in Transit (CIT) activities are managed efficiently.
Requirements
- A clean criminal record.
- PSIRA accreditation requires a least Grade C qualification.
- Cash In Transit (CIT) Certificate.
- Firearm proficiency requires at least a handgun qualification (for commercial reasons).
- Computer savvy (mandatory).
- At least 5 years of experience in the Cash in Transit business or a comparable function (advantageous at FSG).
- CIT management and supervisory experience is preferred.
- Understanding of HR/IR.
- Knowledge of ISO9001:2015 quality management standards and criteria.
- Knowledge of Transtrack.
- Excellent planning, leadership, organization, and interpersonal abilities.
- Must have a valid driver’s license and your own transportation.
- Able to work under pressure.
- Ready to work unpredictable hours.
- A clear disciplinary record.
Key Performance Areas (not quite inclusive):
- Responsible for all operational concerns affecting the whole client base of his or her branch, including daily contact, training, and follow-up with personnel.
- Ensure that all clients are served in accordance with contract criteria.
- Maintain positive relationships between the Branch and the client over the services provided.
- Manage employee and client retention.
- Risk management.
- Ensure that all administrative tasks related to daily operating needs are completed.
- Take complete responsibility and accountability for the car, including reporting mechanical defects, refueling, operating the different security systems, keeping the vehicle clean, and so on.
- Accident prevention and reporting.
- Take protective measures against any questionable conduct.
- Liaise with management and all employees.
- Personnel Management – deals with HR/IR concerns.
Other personality characteristics and core competencies:
- Must be honest and trustworthy.
- Must have strong verbal and linguistic skills.
- Must be forceful.
- Pay attention to the details.
- Customer service and relationships.
- Willing to work extended hours.
- Planning and organizational abilities.