Apply for Hello Group Call Centre Consultant
Job Position: Call Centre Consultant
Location: Centurion
Closing Date: 31 December 2025
Reference No: RAS251112-2
Job Type: Full Time
Job Description
Hello Group is seeking to appoint a dedicated Customer Service Consultant to join our Call Centre Department. The Customer Service Consultant will be responsible for managing both inbound and outbound calls. This role involves handling customer inquiries, verifying and requesting source of funds documents, and accurately capturing detailed information into the bank’s ticketing system. Additionally, the consultant will be responsible for authenticating customers when their banking information changes and ensuring a high level of customer satisfaction while managing their assigned tickets.
Hello Group is a South African company with a bold mission: to create game-changing integrated consumer and business services for migrant and marginalized communities. Our focus is on providing low-cost, easily accessible, and simple-to-use financial solutions, all powered by cutting-edge technology.
What Hello Group Offers
- Onsite Barista – Because life’s too short for bad coffee!
- Exciting Team Events – Work hard, play harder!
- Teambuilding Activities – Get to know your teammates beyond the screen!
- A Culture That Feels Like Family – No corporate robots here—just real people doing great things!
- A Top-Notch Office Space – Where inspiration meets innovation.
Requirements
- Matric Certificate
- Multiple Languages (Advantageous)
- Customer service qualification (Advantageous)
- Knowledge of CRM Bank, OS ticket and Core Banking systems (Advantageous)
- Multiple Languages (Advantageous)
- 1 year experience in Call Centre
- Computer/Mobile Literate
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