Kisch IP: Renewals Assistant

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Job Position: Renewal Assistant

Location: Sandton

Closing Date: 29 March 2024

Job Description

Are you a detail-oriented individual with strong written communication skills? Do you understand people, systems, and priorities? Can you work independently?

We are looking for a work-focused individual to fill a Trade Mark Renewals position in our Trade Mark Formalities department. The ideal candidate will be an excellent team player who ensures all renewal deadlines and administrative duties are met accurately.

Requirements

  • Grade 12 (Matric)
  • Computer knowledge is essential – Outlook, Word, and Excel.
  • Knowledge of Patricia and Elite will be really beneficial.
  • Excellent typing and administrative skills.
  • Capability to prioritize work efficiently.
  • A strong sense of teamwork.
  • Good attention to detail, as correctness is critical.
  • Ability to keep cool during difficult conditions arising from workloads and/or deadlines.
  • Effective telephone tactics and etiquette.
  • Capable of maintaining a tidy work environment.
  • I am punctual, flexible, and reliable, with a focus on deadlines.
  • Good work ethics.
  • Excellent verbal and written communication abilities.
  • Client emphasis.

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Key responsibilities and Duties

  • Ensure that correct and timely renewal reminders are sent to clients.
  • Ensure that accurate and timely renewal and/or recordal instructions are communicated to the agent following confirmation from the customer.
  • Obtaining General Power of Attorney and/or Notarized/Legalized Power of Attorneys from the client in order to timely advise the agent to renew the trademark.
  • Ensure that all renewal-related actions on Patricia are constantly updated, including emails, renewal deadlines, invoices, filing receipts, renewal/recordal certificates, queries, and so on.
  • Ensure accurate and timely billing of fees and disbursements.
  • Ensure that all original documentation, such as renewal certificates, recordal certificates, letters, invoices, etc., is given to the client in accordance with their needs.
  • Ensuring that all client concerns are resolved timely, such as invoicing queries and general queries;
    File management, journaling, and administration.