Apply for Metropolitan Client Service Administrator
Job Position : Client Service Administrator
Location : Centurion
Closing Date: 27 January 2026
Reference No: MMH260120-1
Job Type: Permanent
Role Purpose
To provide effective and efficient service to clients by receiving, evaluating and timeously responding to telephonic/electronic enquiries.
Duties And Responsibiliies
The incumbent will be co-responsible for the following:
- Answering calls from members and service providers to confirm benefits and assist with queries.
- Provide a first call resolution for resolving member and service provider queries.
- Ensure that documentation is completed accurately and correctly as per departmental guidelines in order to meet client needs.
- Effectively utilise IT systems to ensure accuracy of documentation.
- Adhere to policies and procedures and take corrective actions where necessary.
- Ensure all risks are mitigated and escalated where necessary.
- Provide excellent service to clients and stake holders to ensure client retention and satisfaction.
- Keep abreast of MMH product changes in order to effectively and accurately assist with client queries.
- Ensure Service Level Agreements are met and exceeded.
- Deal promptly with client requests in a competent, efficient and professional manner.
- Collaborate and partner with team members in order to drive and support effective teamwork.
- Display and live the MMH values when dealing with clients, stakeholders and members.
Requirements
- Matric or relevant qualification.
- Exposure to the insurance or financial services industry.
- 2 years relevant experience in client servicing environment.
- Microsoft Office Suite (Word, Excel).
- Employee Benefits experience (advantageous).
Skills
- Planning and organising.
- Accountability.
- Customer orientation.
- Attention to detail.
- Good Communication skills.
- Good attention to detail.
- Interpersonal skills.
- Time management skills.