Employer: Discovery Health
Position: Oncology Service Agent
Business Unit: Discovery Care
Functional Area: Call Centre / Contact Centre
Location: Durban
Industry: Healthcare Administration
Employment Equity: People with disabilities are encouraged to apply
Job description
Discovery Health is now looking to fill an Oncology Service Agent job in Durban.
This position is suited for those with contact center experience, great communication skills, and a passion for healthcare administration and customer service. The selected applicant will help members, brokers, franchisees, and healthcare service providers with oncology-related claims and benefit questions.
Requirements
- Matric/Grade 12
Technical requirements
- Skilled in MS Office and computers.
- Comfortable with systems and administrative tools.
Experience is Required.
- At least 12 months of call center experience.
Advantageous experience.
- Previous CHO experience.
- Discovery Health’s call center experience
- Knowledge about Discovery Health systems and products.
- Strong performance record in a current or former position.
Administrative Duties
- Completing administrative responsibilities
- Managing escalating consumer inquiries.
- Maintaining accurate records.
- Supporting everyday call center operations.
Skills and Competencies
- Communication Skills
- Customer Service Skills
- Personal Attributes
Ideal candidate profile
This position is ideal for applicants who:
- Enjoy assisting others.
- Can operate in a fast-paced call center setting.
- Possess good administrative talents.
- Are interested in healthcare assistance service.
- Communicate comfortably with consumers.