Employer: Motus Corporation
Division: Hyundai SA
Position: Service Advisor
Location: Centurion
Employment Type: Permanent
Industry: Automotive
Salary: R180 000 – R185 000 per annum
Closing Date: 18 May 2026
Job description
As an Administrator Service Advisor, you will be primarily responsible for providing great customer service and administrative assistance throughout our business. Your responsibilities will include supporting clients with queries, handling service requests, and maintaining the seamless running of service procedures, all while promoting yourself as a competent point of contact for our consumers.
Requirements
- Grade 12 is essential
- Previous experience in customer service.
- Administrative experience.
- Experience in a service-oriented workplace.
Computer Skills
- CRM systems.
- Service management software.
- Computer systems and administrative tools.
Communication skills
- Verbal communication.
- Written communication.
- Interpersonal skills.
- Client engagement abilities.
Organizational skills
- Effective time management.
- Attention to detail.
- Ability to multitask.
- Effective problem-solving skills.
Key Responsibilities:
- Respond to client inquiries in a fast and professional manner, offering accurate information about services and goods.
- Manage service requests and work with necessary departments to ensure prompt resolution.
- We keep thorough records of client contacts and service requests in our internal systems.
- Assist with scheduling and organizing service appointments to ensure efficient resource allocation.
- Provide assistance with the creation and implementation of service processes and policies.
- Collaborate with teammates to find opportunities for improvement in service delivery and customer satisfaction.
- Create and analyze service reports to find patterns and improve offers.
Attend training and development seminars to remain current on product knowledge and service standards.
Preferred Qualifications.
- Experience in the automotive, telecommunications, or related industries is helpful.
- Certifications in customer service or administration will be beneficial.
- Experience with data analysis and reporting technologies for assessing service performance.
- Understanding of the Employment Equity Act and its ramifications for the workplace.