Tracker: Acquisitions Agent

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Tracker Installation Support Administrator 

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Job Position: Acquisitions Agent

Location: Johannesburg

Closing Date: 24 September 2025

Reference No: track_001221

Job Description

Tracker requires the services of sales agents in the Acquisitions Call Centre situated at the head office based in Johannesburg.

Duties And Responsibilities

  • The Acquisitions agent is responsible for sales and lead conversion targets
  • Marketing of Tracker to both existing and new customers
  • Follow up on outstanding leads and/or queries
  • Handle inbound and make outbound calls according to campaigns
  • Demonstrate excellent knowledge of product, service offerings and systems
  • Negotiate and make relevant product and service adjustments in line with customer needs, product pricing and Trackers sales strategy.
  • Dealing with customer queries and complaints in a competent, efficient and professional manner, in accordance with Trackers’ quality standards and values
  • Selling value-added services
  • Up-selling of Tracker products
  • Obtaining referrals from new Tracker customers
  • Provide constant feedback to intermediaries, management and other departments regarding status of leads
  • Ensure quality benchmarks are achieved
  • Manage time and workloads to ensure that deadlines and targets are met
  • Align own behaviour with Trackers culture and values
  • Ensure achievement of own performance requirements
  • Establishing, building and maintaining relationships with our various partners
  • Contract administration, feedback and daily statistical reporting.
  • Scheduling fitments of Tracker units
  • Rescheduling appointments
  • Checking/Maintaining high Quality of schedules
  • Management of potential cancellations

Skills And Competencies

  • Selling skills (objection handling & negotiation)
  • Customer centric
  • Attention to detail
  • Deadline and results driven
  • Initiative
  • Teamwork
  • Judgment/Problem solving
  • Tolerance for stress
  • Interpersonal and communication skills
  • Influencing

Requirements

  • Matric
  • Minimum 1-2 years previous call centre experience in a sales environment is essential
  • RE 5, 120 FAIS credits advantageous
  • MS Office knowledge (Basic or Intermediate Excel)

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