Apply for Tracker Call Centre Administrator
Job Position: Call Centre Administrator
Location: Johannesburg, Gauteng
Closing Date: 31 December 2025
Reference No: track_001540
Contract: Permanent
Tracker requires the services of a pro-active and meticulous Call Centre Administrator to join our Customer Experience Department at our Head Office in Johannesburg. This role is primarily administrative and plays a key part in supporting the smooth operation of our Call Centre.
Duties And Responsibilities
- Managing the courier process at Head-office
- Compilation of weigh-bills for Finance
- Submitting purchase orders for courier timeously
- Quality control, receiving and distribution of parcels daily
- Arrange and train back-up to the role when it is required
- Communication to impacted parties regarding change in process
- Manage and issue approved incentives via the electronic rewards program.
- Request and manage monthly incentive budget allocation per Department.
- Procurement Support: Ordering supplies and managing vendor payments.
- Reconciliation of credit card spending.
- Keeping record of payments and critical information
- Drive, organize & execute monthly Rewards & Recognition events.
- Load purchase orders for managers as required.
- Manage ad-hoc requests to obtain quotes within 24-hrs
- Minute taking, distribution as and when required.
- Ordering of beverages, controlling walk-in client refreshments
- Compilation of documents
- Compilation of the Call Centre organogram monthly
- Update emails groups as required.
- Calendar Management: Scheduling meetings, appointments, and reminders while avoiding conflicts.
- Email and Communication Handling: Filtering, responding to, and organizing emails and calls professionally.
- Document Preparation: Drafting reports, presentations, and correspondence.
- Filing and Record Keeping: Maintaining organized digital and physical records for easy retrieval.
- Co-ordination and driving of Call Centre communication and projects pro-actively, display initiative to create communications.
- Drive new employee welcoming monthly.
- Set-up new employee engagement with Executive
- Stand-in and back up to Executive PA’s
Requirements
- Matric
- Certificate in administration or secretarial
- Proficient in Microsoft Excel, PowerPoint & Word
Skills And Compitencies
- Initiative
- Creative
- Result driven
- Persistence
- Conflict Management
- Customer focus
- Good communication skills
- Self-starter
- Pro-Active
- Attention to detail
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