Apply for Tsogo Sun Call Centre Agent
Job Position: Call Centre Agent
Location: Gauteng
Closing Date: 23 May 2025
Job Description
We have a very exciting opportunity for experienced customer service
professionals. Your success in the role is important to us and as such we will
provide the appropriate training to get you started in the Call Centre. If you feel
you have what it takes to be a part of our team, then send in your application to
us.
Responsibilities
- Provide support to customers via Live Chat and Emails
- Guide customers through the online site and assist them in using the various
services and products offered - Drive brand loyalty through a personalised customer experience
- Correctly escalate issues to internal teams
- Delivers prepared scripts to welcome new customers and explains
promotions and requirements of on-boarding process to customers - Liaises with other departments (e.g., marketing; finance) to ensure customer
queries are resolved - Easily navigate through multiple systems and websites
- Adhere to KPI structure
- Multi Skilled agent with outbound and inbound experience
- Ensuring that clients’ needs and requirements are understood, interpreted
and communicated accurately and that their expectations are managed at all
times. - Building a strong, in-depth product knowledge of our products
- Customer focus and adaptability to different personality types
Requirements
- Grade 12 or equivalent
qualification. - Customer Service experience in a Casino or iGaming environment is
advantageous.
To apply, your written application must include:
· contactable references (with telephone numbers)
· covering letter with three reasons why you’re our top candidate for the job!
To apply, for Tsogo Sun Call Centre Agent click the below link:
https://app.smartsheet.com/b/form/4bdb13c26e1343a888a8c072fd78ecd8https://app.smartsheet.com/b/form/4bdb13c26e1343a888a8c072fd78ecd8
Only Successful Candidates will be contacted.
See other vacancies from Tsogo Sun