Apply for Umalusi Receptionist
Job Position : Receptionist
Location: Pretoria
Closing Date: 02 September 2026
Reference No: UM-113
Duties And Responsibilities
- Answer calls, screen and transfer calls to the relevant unit/person.
- Take and relay messages
- Provide information to callers
- Resolve telephonic queries where possible
- Deal with queries from the public and stakeholders
- Receive walk-in visitors and clients
- Confirm reason for visit and call relevant employee to accompany person to the venue/office
- Receive mail and parcels, sign for receipt if applicable
- Liaise with Records Unit and relevant employees regarding the collection of parcels at the reception
- Develop the weekly reports
- Assist the Housekeeper with printing of meeting schedules
- Ensure that the reception area is kept clean and tidy
- Assist the Public Relations and Communication unit with other duties as assigned by the supervisor.
Requirements
- National Certificate (Vocational), National Senior Certificate, Senior Certificate or equivalent National Qualifications Framework (NQF) Level 4 qualification
- At least one year of relevant experience as a receptionist or as a call centre agent is advantageous
- Customer service or call centre related qualification is advantageous
Skills And Competencies
- Strong computer skills
- Knowledge of Batho Pele principles and practices of basic office management
- Telephone etiquette
- Ability to manage the telephone/calling system
- Experience in working on a switchboard
- Knowledge of education and training environment and NQF Levels.
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