Job Position: Receptionist
Location: Johannesburg, South Africa
Closing Date: Not Specified
Job Type: Permanent
Job Description
- Maintain accurate visitor accounts and provide accurate, helpful information. Provide efficient service for guest registration and departure.
- Respond to all incoming calls through the switchboard in a professional and courteous manner, always striving for Total Customer Satisfaction.
- Maintain strong security standards to safeguard the privacy and safety of your guests.
Main responsibilities
Duties
- Respond to customer requests immediately, efficiently, and courteously during check-in, check-out, and during their stay to provide great service.
- Maintain control over guest and hotel accounts by ensuring that all charges are correct and posted on schedule.
- Maintain tight security measures for credit and cash transactions, accounting, room key distribution, and guest confidentiality/privacy.
- Maintain verbal and written communication channels with hotel guests and all hotel departments as needed.
- Handle all calls immediately and professionally, greeting all callers according to Accor policy, and transferring all calls to relevant departments to respond to demands swiftly and efficiently.
- All internal and external messages should be meticulously documented. Distribute by the Hotel’s procedures.
- Maintain an up-to-date internal phone list to ensure proper call transfer. Operator and Connect International Calls for visitors were assisted, and proper charges were recorded.
- Assist with screening reservation calls as needed. Ensure that accurate and up-to-date information is provided.
- Make the most of every chance to promote hotel amenities and increase revenues through solid product knowledge and selling skills.
- Other duties as assigned by Management and Supervisors
Requirements
- Matric
- A Qualification in Hospitality / Tourism will be advantageous
- Receptionist, Front Office Representative, or equivalent experience desirable.
- It is preferable to have 1-2 years of related experience or training.
- Experience working with several phone lines is preferred.
- Excellent customer service abilities are essential.
- Strong organizing abilities are essential.
- Guest-centric
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