Job Position: Call Centre Operator
Location: Akasia, Pretoria
Closing Date: Not Specified
A leading logistics company is looking for a Call Center Operator to work in Akasia, Pretoria. The ideal candidate will be available to work shifts, including weekends.
Job Description
The Call Center is open 24 hours a day, seven days a week. The Call Center Operator will be primarily responsible for the following tasks, but others may be assigned:
Breakdowns
Drivers will contact the call center if there are any breakdowns or mechanical problems with the vehicle or trailer. The Call Center Operator will be in charge of making arrangements with the right truck dealership to repair or maintain the truck. In the event of a trailer breakdown, the Call Centre Operator will arrange for repairs to be performed by an approved service provider.
The Call Center Operator will update the corresponding fleet controller on the status of repairs regularly. The Call Centre Operator will fill out the breakdown book with all essential information and make sure the admin person has it first thing in the morning (07h30) so that the breakdown report can be compiled. If the Call Centre Operator is unsure about a repair or service provider, he will immediately contact the Technical Manager or Foreman to get clarification.
Diesel
When drivers call/sms in to seek approval, the call Center Operator will be responsible for directing them to approved diesel filling stations. Approve the request to fill diesel and issue the driver with an authorization number.
On the system, record the fleet number, liters, date and time, and kilometers.
Capturing of loads on the system
Each truck loading at a client will be responsible for capturing the client from, client to, departure time, load mass, and departing miles.
Capture the arrival time at the client for offloading and input the offloading kms, time, and load mass against the open load. Monitor all trucks to ensure they stay on the designated path. Call the driver to inquire about the reason(s) for any illegal deviations from designated routes.
Journey management, including sleep plans
Notify the Fleet Controller of any driver deviations from planned routes, delays, or similar occurrences. Ensure that drivers adhere to specified sleep schedules and notify the Fleet Controller of any deviations. Call drivers to make sure they are up and ready to leave.(According to the sleep schedule).
The operator must initiate the appropriate recovery measures in the case of an incident (accident or hijacking).
Issuing and Management of Pool Vehicle
Managing pool vehicle requests and bookings. Conducting pre- and post-trip checks and reporting any damages or similar issues to the Technical Manager.
Requirements
- Grade 12/Matric
- Diploma or equivalent in Logistics or Transport Management (advantageous but not required)
- 2-3 years of experience in a similar role in the logistics and transportation industry is required.
- Willing to work a variety of shifts (including weekends)
Shift availability:
- Day Shift 06:00 – 14:00 (Required)
- Afternoon Shift 14:00 – 22:00 (Required)
- Night Shift 22:00 – 06:00 (Required)
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