Apply for Alexander Forbes Death Claims Administrator
Job Position: Death Claims Administrator
Location: Sandton
Closing Date: 16 Jan 2026
Job Role
We are seeking a proactive and detail-oriented Death Claims Administrator to join our team in Sandton. This role is focused on supporting Fund Trustees through accurate and timely death claims investigation services, ensuring seamless operations and exceptional service delivery. You will work closely with the Operational Support team to manage claim processes, documentation, and client communication.
Duties And Responsibilities
- Acknowledge receipt of death claims and initiation of investigations within SLA.
- Obtain and compile required documents to complete cases within 2 months.
- Prepare resolution recommendations within 48 hours of receiving all information.
- Follow established processes and procedures for document distribution and ensure all documents are saved onto the workflow system (Tracker).
- Prepare and submit distribution reports promptly for review and client delivery, ensuring reports are submitted within 3 months after the date of death.
- Maintain and update client contact lists and databases daily.
- Manage signed documents returned from meetings, including FICA records, updating registers and client databases, scanning and saving important documents to the electronic drive, and filing.
- Ensure compliance with Section 37C and keep abreast of legislative and regulatory requirements.
- Interact and maintain good relations with consulting teams and other stakeholders.
- Provide back-office administration and general branch support.
Requirements
- Grade 12 / Matric.
- Degree or relevant qualification in Employee Benefits and Retirement Funds (NQF 4/5 advantageous).
- Full knowledge and understanding of Section 37C.
- Proficiency in Windows applications (Excel, Word, PowerPoint, Email, Intranet) and Adobe PDF tools.
- Intermediate knowledge of MS Office, especially Excel.
- Experience with workflow systems (e.g., Tracker) is advantageous.
Skills And Compitencies
- Strong organisational, administrative, and analytical skills.
- Initiative and good time management/planning abilities.
- Excellent written and verbal communication skills.
- Accuracy and attention to detail.
- Self-motivation and a positive attitude.
- Team player, eager to assist colleagues and clients.
- Commitment to providing professional, high-quality customer service.
- Ability to interact with beneficiaries and clients, building strong relationships.
- Accountability, adaptability, and resilience in a dynamic environment.
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