- Position: Call Centre Agent
- Location: Johannesburg
- Industry: Banking / Financial Services
- Job Type: Talent Pool (Future Opportunities)
- Closing Date: 02 May 2026
Job description
Responsible for providing high-quality customer support via phone and digital channels, ensuring that customer inquiries are addressed and resolved quickly and efficiently. Serves as a critical point of contact for increasing customer satisfaction and promoting continual service improvement.
Key Responsibilities
- Customer Service Delivery
- Problem Solving and Query Resolution
- Product Knowledge and Sales Support
- Administration and Reporting
- Compliance and Governance
- Performance and Productivity
Requirements
- Grade 12 / Matric (necessary).
- Experience in customer service, retail, or call-center contexts is beneficial.
- Entry-level applicants may still be considered.
Skills and Competencies
- Strong communication abilities (both verbal and written)
- Active listening ability
- Problem-solving skills
- Attention to detail.
- Time Management
- Computer literacy (MS Office).
- Familiarity with CRM systems is beneficial.
- Ability to operate across digital platforms.
- Professionalism
- Patience and Empathy
- Accountability and reliability
- Ability to operate under pressure.
- Positive attitude